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What's the ideal support package? 24 x 7 toll-free phone support and remote access to every part of the network for troubleshooting. That may not be how you want to spend your time, but we do exactly that for dozens of locations already.
Wherever possible, you'll want to involve the merchants in your coverage area. Their staff doesn't really want to field questions about DHCP, SSL and VPNs. We'll help with merchant participation.